About shipping

About shipping


How do I find out where a parcel is right now?
 
With the parcel tracking function you can track your parcel online at any time. Simply enter the parcel number or Track ID. In many countries, GLS provides real-time delivery information.
 
What happens if a parcel can’t be delivered?
 
If nobody is present at the time of delivery, further action of GLS depends on the circumstances of the respective country. In many countries it is customary that neighbours accept parcels. In this case, GLS drivers inform the recipient with a notification card. If GLS ParcelShops are established in the country, they can be used as an alternative delivery address. On the websites of the GLS national companies, you can find out which of these options are available.
 

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