Satisfaction guarantee

Satisfaction guarantee

Order without risk: 100% satisfaction or money back

You know it - there is a right of withdrawal and product warranty.
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We want to enhance that:
For all products marked with the depicted Satisfaction-Guarantee-logo, you have a full 30 days satisfaction guarantee.
 
No questions asked. This applies regardless of the cancellation and warranty law. We want you to be completely satisfied with our products as a customer. If for any reason you are not satisfied after your purchase then you will receive the full purchase price refunded.
 
Requirements:
  • The product must be approved for the Satisfaction Guarantee. Check the appropriate text in the product description.
  • The money back guarantee can only be accepted within 30 days from date of purchase.
  • The request for money back guarantee must be submitted via an online form. You can open the online form here, or you will receive the link from support.
 
It works like this:
  1. Within 30 days from purchase you open the online form for the Satisfaction Guarantee. Fill in all required fields and submit the form.
  2. A short time later, you receive an email with detailed instructions about next steps, including how the return will be.
  3. Deliver the return package. The return costs are on you.
  4. Upon receipt at POWER-SOJA, the full purchase amount of the products will be promptly refunded to you.

 

If anything does not work...

Please consider: Sometimes it is much easier to solve things when a dialog is taking place.
Most of the time we can clear issues by a brief phone call or a Live-Chat . Quick and easy.
Give us a chance to assist you!